Sunday, April 19, 2009

Chapter 14: 5.1

AIDA: How phases of customer involvement affect the marketing mix

Attention: the consumer/target market's attention may be gained by television, print, radio, etc. ads that mention and describe the product/service

Interest: is developed through trainings and trials that involve the product and informed sales people who can demo the product

Desire: is stimulated by convincing the consumer that this is the best possible product or sales-related decision, perhaps by offering unique features related to the product

Action: can be induced through price discounts and special offers

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